Upon entering our facility, the resident will be allowed to participate in planning his/her treatment.  He/she will be assured of the confidentiality of his/her medical records.

The resident will have the freedom and privacy to attend to his/her personal needs. Married residents will be assured privacy during visits from their spouses. If both husband and wife live in the facility, they will be able to share a room if they choose to unless medical reasons forbid.  A resident will have the freedom and opportunity to make friends and socialize.

The resident and his/her family or representative will be given the opportunity to discuss any questions, problems or complaints with the administrator and staff without fear of reprisal. The administrator will be courteous, helpful and treat the resident and his/her requests with respect. Our staff members will respond quickly to calls for assistance and treat the resident with courtesy, respect and affection.

The resident will be allowed to manage his/her own financial matters, if able. If he/she is not able to manage his/her finance, the resident may designate a financial power of attorney to help him/her.

The resident will be allowed to decorate his/her bedroom with personal belongings as the space limits and wear his/her own clothing. He/she will be allowed to communicate freely by letter or telephone without interference or censorship.

The resident will not be made to participate in an activity. Some residents may prefer to watch rather than participate. Any residents who want to do their own chores will be encouraged to do so.

Our visiting hours are generous and set for the convenience of the residents and visitors. They are not set for our convenience. The resident will not be transferred or discharged arbitrarily. He/she will be given reasonable advanced notice if a move is needed.

Our facility follows the “Residents’ Bill of Rights”, which is a set of rules that Medicaid and Medicare certified homes must follow. In addition, we adhere to the civil rights law, which forbids discrimination because of race, color or national origin. This law applies to referrals, admissions, accommodations, room assignments, transfers, policies regarding financial matters, care services, physical facilities, resident privileges and the assignment of medical staff and volunteers.